FREQUENTLY ASKED QUESTIONS

1. USE OF WEBSITE
How do I reset my password?
How can I change my password?
How can I use and share my wishlist?

2. PAYMENT
Do you accept payment by money order or check?


3. SHIPPING
Do you use discreet packaging to mail orders?
Is signature required for delivery?

4. PRODUCTS
I do not like the color I ordered. What do I do?

Where can I find the size chart?

1. USE OF WEBSITE

Q: How do I reset my password?

A: Returning customers from our old shop (from before April 2015) may have troubles logging in for the first time on our new website with their old password. We sincerely apologize for this inconvenience. You can reset your password by following these steps:

1) Go to the password recovery page: http://thestylishfox.com/password-recovery and enter your e-mail address. Please make sure it is the same e-mail address that you used to place your previous orders. Click Retrieve Password button.

2) In a few seconds, you will receive an e-mail asking to confirm your password reset request by clicking on the provided link. If you do not receive this e-mail within a few minutes, check your spam box. After you click on the link, you will receive another e-mail with your new password. We encourage you to change the automated password to your own by following instructions in the section below.

Q: How can I change my password?

A: To change your password, log in and go to your account page (https://thestylishfox.com/my-account). Click on My Personal Information button:

Type your current password, the new password and retype your new password in corresponding fields. Click Save.

 

Q: How can I use and share my Wishlist?

A: You can create multiple wishlists from your account to share them with others and even use this function to save items for purchasing later. To share your wishlist, click on the wishlist name and you will see it drop down below with the corresponding URL.



Copy the link to share the wishlist on another website or send the wishlist to one or several e-mail recipients by entering their e-mail addresses in the fields below.

 

 

If you would like to purchase items from your wishlist, copy and paste the wishlist link in a new browser window and click on the Add to Cart button for items you would like to buy.

 


2.
PAYMENT

Q: Do you accept payment by money order or check?

A: The only methods of payment we accept are major credit cards, such as Visa, MasterCard, American Express (AMEX) and Discover, and Paypal. We apologize for any inconvenience.

 

3. SHIPPING

Q: Do you use discreet packaging to mail orders?

A: Yes. We respect our customers’ privacy and take measures to provide discreet packaging. We use plain or USPS packaging, such as mailers and boxes that do not have our logo or company name printed on them. Our address will state “TSF” instead of the full company name. Please note that we do include packing slips but they are not accessible/visible from the outside of the packaging.

Q: Is signature required for delivery?

A: We require signature for first-time buyers who place a high-value order or use Express Mail as a shipping option. Signature service can be waived upon request for high-value orders of returning customers.

 

4. PRODUCTS

Q: I do not like the color I ordered. What do I do?

A: Unopened hosiery can be returned for an exchange or refund. Please refer to our Returns Policy for more information. If you have any doubts about color (which is common and understandable with hundreds of hosiery shades available), please contact us before buying and we will send you a larger picture of the color. Unfortunately, opened hosiery cannot be returned unless defective, so we strongly advise contacting us beforehand to avoid disappointment upon receipt of your hosiery.

Q: Where can I find the size chart?

A: A size chart is provided on every product page, except for one-size items, such as socks and knee-highs. Look for a ruler icon next to the product image and click on it. A pop-up window show the size chart. Please contact us if you cannot locate the size chart or if you have troubles determining your size.